Fbajee85 FAQ — all your questions answered here

fbajee85 gives you full control to temporarily or permanently close your account — this is part of our Responsible Gaming policy.

Cooling-Off:

1. Log In → Profile → "Responsible Gaming" → select "Cooling-Off Period".
2. Choose a duration anywhere from 1 day to 6 weeks.
3. Takes effect instantly upon confirmation.

Long-term self-exclusion: Your account can be closed for 6 months to 5 years. Message us on Live Chat with the words "self-exclusion" to request it – it will be activated within 3 minutes.

Permanent Closure: Email us at [email protected]. If you have a remaining balance, please withdraw it first. Once permanently closed, the account cannot be reopened.

No promotional messages are sent during a break period.

That is a completely valid and important question. fbajee85 makes no compromises when it comes to security:

Data Security:

• SSL 256-bit encryption: All data between your browser and fbajee85's servers is fully encrypted.
• Password Hashing: Your password is never stored in plain text — we use bcrypt hashing to keep it secure.
• No Third-Party Sharing: Your name, mobile number, and address are never sold or shared with advertisers or any third party.

Financial Security:

• Member funds are held in a separate trust account, completely segregated from the company's operational funds.
• Withdrawals are sent only to your verified mobile wallet or bank account.

For added security, we recommend enabling Two-Factor Authentication (2FA) from your settings.

Bonus wagering (or rollover) refers to how many times you must bet the bonus amount before you can withdraw it.

An example using fbajee85's welcome bonus:

• You deposit ৳1,000 → you receive a bonus of ৳1,000.
• Wagering requirement: 1x (Wager 1x the bonus amount).
• In other words, once you place a total of ৳1,000 in bets, the bonus becomes withdrawable.

Please Note:

• Only bets with minimum odds of 1.5 count toward completing the wagering requirement.
• From the date the bonus was received 30 days Wagering must be completed within.
• Wagering requirements for reload or referral bonuses may vary — check the individual offer page for details.
• You can track your current wagering progress under Profile → "Bonus" section.

KYC (Know Your Customer) verification at fbajee85 is required before your first withdrawal or during large transactions. Once completed, it's valid permanently.

What you'll need:

1. Proof of identity (any one of the following): National ID (NID) – clear photos of both front and back; or the main page of your passport; or your driving licence.
2. Proof of Address: A utility bill for electricity or gas (within the last 3 months); or a bank statement.
3. Selfie: A clear selfie holding your NID.

Deposit methods: Go to Profile → "Verification" → upload your documents (JPG/PNG/PDF, max 5MB each).

Duration: Usually within 24 hours. During busy periods, it may take up to 48 hours. Once verified, you will receive an email and SMS notification.

Under fbajee85 rules, the outcome of a bet when a match is cancelled or abandoned mid-way depends on the circumstances:

If the match is completely cancelled:

• The full stake amount will be refunded to your account.
• Funds are typically credited within 15 minutes to 2 hours.

Match abandoned mid-game:

• Cricket: Results may stand if a minimum number of overs have been completed (e.g., 5 overs in a T20).
• Football: If less than 90 minutes of play is completed, bets are generally voided.
• If the match is rescheduled: the bet stands if it takes place within 48 hours; otherwise, it is cancelled.

For live betting: Results are determined based on the score at the time the bet was placed. Detailed rules Terms & Conditions on the page.

At fbajee85, some profile details can be updated by you directly, while others require Support assistance for security reasons.

You can update yourself:

• Profile picture, display name
• Email address (an OTP will be sent to the new email)
• Password (change using your current password)
• Notification preferences, language settings

Change Mobile Number: For security reasons, this must be done through support. Contact us via live chat or email [email protected], providing both your old and new numbers for OTP verification. The process is typically completed within 30 minutes.

Name change: Your real name cannot be changed after registration, as it is matched against your KYC verification. If there is a spelling error, contact Support with your NID.

Direct Path: Log in → Profile → "Edit" or "Edit Profile".